We're Hiring!

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If you're interested in an open position at OZK Bike Fit & Cycles, start by applying here and attaching your resume.

Positions Currently Available:

#1: Service Manager w/Certifications and/or Experience - FT

#2: BIEA Accredited Bicycle Technician, UBI, or BBI Certified - PT/FT

#2: Standard Technician - Evaluated on Experience - PT/FT

#3: Bike Fitting Apprentice - Evaluated on Biking Experience - PT

Position Profile

Reports To: Shop Manager

FLSA Status: Non-Exempt

The BIEA Accredited Bicycle Technician and/or Standard Technician is responsible for providing mechanical repairs and maintenance to bicycles and other merchandise at OZK Bike Fit & Cycles. 

Position Details

The primary responsibilities and areas of impact of this position include, but are not limited to:

Store Performance

• Complete repairs and maintenance of bicycles and install accessories in a timely manner.
• Ensure understanding of customers needs and clearly explain any concerns.
• Apply customer service skills to exceed customer's expectations.
• Process parts sales and check in/out bikes following proper procedures.
• Provide feedback to the Shop Manager on ideas improve the department.
• Promote OZK Bike Fit & Cycles mission, values, and standards.  Comfort-Efficiency-Performance!

Store Operations 

• Responsible for following all store policies and procedures.
• Maintain a clean work area and assist in keeping the store presentable.

Development

• Continually attend training sessions to enhance mechanical skills and familiarity of products.

Position Requirements

Experience

• Prior bicycle mechanic or assembly experience.
• Graduate of a BIEA Accredited program.

Skills

• Ability to communicate and interact with a diverse population.
• Mechanically inclined and solid problem solving skills.
• Present a strong customer service focus.
• Ability to multitask and work with many customers at one time.
• Knowledge of computers and technology.
• Dedication to get the job done.

Working Conditions

• Ability to stand, sit and use hands for extended periods of time.
• Ability to lift up to 80 lbs while utilizing appropriate equipment and safety techniques.
• Exposure to various chemical such as grease and cleaning solutions.

This position profile is a representation of what is required for an employee to succeed. As company needs change, position expectations may change. It is expected that all employees complete any reasonable request that may not be listed in their job description. Employees who feel a request is unreasonable should immediately share with the Shop Manager.